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Privacy

Privacy Policy

Last Updated: 08-04-2026

This Privacy Policy describes how DMS Services, located at:

330 Avro Ave
Pointe-Claire, QC, H9R 5W9
Canada

(“Company”, “we”, “us”, or “our”) collects, uses, discloses, stores, and protects personal information in connection with DMS.cx and related services (the “Service”).

By using the Service, you agree to the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to personal information collected through:

  • the DMS.cx website and application;
  • account registration and authentication;
  • user communications and support requests;
  • billing and payment processes; and
  • system operations, security, and analytics.

2. Important Product Distinction

Due to the nature of the Service, there is a critical distinction between:

Encrypted Content

This may include:

  • message bodies;
  • file contents;
  • instructions;
  • titles and filenames; and
  • other user-submitted materials.

This data may be encrypted and not readable by the Company in normal operation.

Operational Metadata

This includes:

  • email address and username;
  • verifier and beneficiary contact details;
  • workflow configurations and schedules;
  • system activity logs and timestamps;
  • IP address and device data; and
  • billing and account status information.

Operational metadata is necessary for the Service to function and may be processed by the Company.

3. Information We Collect

We may collect the following categories of personal information:

Account Information

  • email address;
  • username;
  • authentication records;
  • account preferences; and
  • support communications.

Designated Contact Information

  • names and email addresses of verifiers, beneficiaries, and recipients;
  • records of communication and responses.

Workflow and System Data

  • encrypted payloads and related metadata;
  • file size, type, and timestamps;
  • workflow status and execution records;
  • audit logs and system events.

Device and Usage Data

  • IP address;
  • browser type and device identifiers;
  • session data and interaction logs;
  • security and diagnostic data.

Billing Information

  • subscription plan;
  • invoice records;
  • transaction status;
  • processor reference IDs.

We do not store full payment credentials when payments are handled by third-party processors.

4. How We Use Information

We use personal information to:

  • provide, operate, and maintain the Service;
  • authenticate users and secure accounts;
  • send OTPs, reminders, alerts, and workflow notifications;
  • execute verification and release workflows;
  • process payments, subscriptions, and support requests;
  • detect, prevent, and respond to fraud or abuse;
  • improve performance and develop features; and
  • comply with legal obligations and enforce agreements.

5. Legal Basis (Quebec and International Users)

Depending on applicable law, processing may be based on:

  • performance of a contract;
  • legitimate business interests;
  • compliance with legal obligations; or
  • your consent, where required.

By using the Service and providing personal information, you consent to its collection and use as described.

6. Disclosure of Information

We may disclose personal information:

  • to service providers (hosting, email delivery, authentication, analytics, support);
  • to payment processors for billing;
  • to legal, financial, and professional advisers;
  • in connection with mergers, acquisitions, or asset transfers;
  • when required by law or legal process; or
  • with your consent or direction.

We do not sell personal information.

7. Retention

We retain personal information only as long as necessary for:

  • providing the Service;
  • maintaining system integrity and security;
  • complying with legal and regulatory obligations;
  • resolving disputes; and
  • enforcing agreements.

Examples:

  • account data: retained while active and for a reasonable period after closure;
  • billing records: retained for accounting and compliance;
  • logs and security data: retained for fraud prevention and diagnostics;
  • encrypted content: retained until deleted by the user or required by law.

8. Security

We implement reasonable administrative, technical, and organizational safeguards.

However:

  • no system is completely secure;
  • risks of unauthorized access, loss, or disclosure exist; and
  • encryption and security features depend on system design at the time of use.

The Company does not guarantee absolute security.

9. International Data Transfers

Information may be processed or stored outside your jurisdiction, including in countries with different data protection laws.

By using the Service, you consent to such transfers.

10. Your Rights

Subject to applicable law, you may have the right to:

  • access your personal information;
  • correct inaccurate data;
  • request deletion of data;
  • withdraw consent (where applicable);
  • restrict or object to certain processing.

To exercise your rights, contact: dms@dms.criv.app

We may require identity verification before processing requests.

11. Cookies and Technologies

We may use cookies and similar technologies for:

  • authentication and session management;
  • security;
  • preferences;
  • analytics and performance.

You may control cookies through your browser settings.

12. Children

The Service is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors.

13. Third-Party Services

The Service may integrate with or link to third-party providers.

We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy periodically.

Changes take effect when posted, unless otherwise required by law.

Continued use of the Service constitutes acceptance of the updated policy.

15. Contact

DMS Services
330 Avro Ave
Pointe-Claire, QC, H9R 5W9
Canada
Email: dms@dms.criv.app